Cancellation policy

Effective Date: 01-01-2024

Thank you for choosing WellTex Shop. Please read our cancellation policy carefully to understand your options and obligations.

1. Order Cancellations

1.1 Cancellation Window:

• Orders can only be canceled within 5 hours of placement. Once this time frame has passed, the order cannot be canceled.

1.2 Cancellation Procedure:

• To cancel an order, please contact our customer service at [email protected] as soon as possible. Provide your order number and reason for cancellation.

1.3 Non-Cancellable Items:

• Some items may not be eligible for cancellation, especially if they are personalized, customized, or already in the process of being shipped.

2. Refunds for Canceled Orders

2.1 Refund Processing Time:

• If the order is canceled within the specified time frame, a refund will be processed within 2 business days.

2.2 Refund Method:

• Refunds will be issued to the original payment method used for the purchase.

2.3 Cancellation Fee:

• A cancellation fee may apply, especially if the order has already been processed or if it involves non-refundable expenses.

3. Changes to Orders

3.1 Modification Window:

• Changes to orders can be made within [X] hours of placement, subject to product availability.

3.2 Procedure for Changes:

• To request changes to your order, please contact our customer service at [contact email or phone number] with your order number and the requested modifications.

4. Contact Information

If you have any questions or concerns about our cancellation policy, please contact us at [email protected]

By placing an order on WellTex Shop, you agree to comply with and be bound by this cancellation policy.